Privacy Policy

At Luminous Lens Studio, located in Seattle, Washington, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, use our services, or otherwise engage with us.

1. Information We Collect

We collect several types of information from and about users, including:

• Personal Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide when you contact us, request a quote, book a session, or subscribe to our newsletter.
• Payment Information: When you make payments for our services, we collect necessary billing and payment information, such as credit card details or bank account information. This information is processed securely through our trusted payment processors (e.g., Stripe, PayPal) and is not directly stored on our servers.
• Photographic Images and Videos: As a photography studio, we collect and store photographic images and videos taken during our sessions. This content is owned by the client, and we only use it as agreed upon (e.g., for portfolio display with your permission).
• Website Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This data is collected through cookies, log files, and other tracking technologies.
• Communication Data: We retain records of your communications with us, including emails, chat logs, and phone call summaries.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To schedule and conduct photography sessions, process payments, deliver final images and videos, and provide customer support.
• Communication: To respond to your inquiries, provide updates on your bookings, send newsletters and promotional materials (with your consent), and notify you of changes to our policies.
• Marketing: To promote our services and showcase our portfolio (with your explicit consent, particularly regarding the use of your photos).
• Improving Our Services: To analyze website usage data, identify trends, and enhance the functionality and user experience of our website and services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To protect our website and services from fraud, unauthorized access, and other security threats.

3. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with trusted service providers who assist us in operating our website, processing payments, delivering emails, providing customer support, and performing other essential functions. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Business Partners: In some cases, we may partner with other businesses to offer joint services or promotions. If you participate in such offerings, we may share your information with the relevant business partners.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties with your explicit consent (e.g., when you authorize us to share your photos with a vendor for printing purposes).

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption technology to protect sensitive information during transmission and storage.
• Secure Servers: We store your information on secure servers that are protected by firewalls and other security measures.
• Access Controls: We limit access to your personal information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

While we strive to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Client Data: We retain client data, including contact information and photographic images, for the duration of our business relationship and for a reasonable period thereafter for archival purposes, unless you request its deletion.
• Website Usage Data: We retain website usage data for up to one year for analytical purposes.
• Communication Data: We retain communication data for as long as necessary to resolve inquiries and maintain accurate records.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdraw Consent: If we are processing your information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your website usage. Cookies are small text files that are stored on your device when you visit our website. We use cookies for various purposes, including:

• Essential Cookies: These cookies are necessary for the operation of our website and enable you to access certain features.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. This information helps us improve the performance of our website.
• Functionality Cookies: These cookies allow our website to remember your preferences, such as your language settings.
• Targeting Cookies: These cookies are used to deliver targeted advertising based on your interests.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect the functionality of our website.

For more information about our use of cookies, please see our Cookies Policy.

8. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected].

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Luminous Lens Studio
1200 Alaskan Way, Suite 401
Seattle, WA 98101
Email: [email protected]
Phone: (206) 555-1212

11. Data Transfer Outside of the EEA

As a company located in Seattle, Washington, United States, we may transfer your personal data to, and store and process it in, countries other than the country in which you are resident. This may include countries outside the European Economic Area (EEA) that may not offer the same level of protection for your personal data as is offered in the EEA. When we transfer your personal data outside the EEA, we will take appropriate steps to ensure that your personal data is adequately protected, for example, by using standard contractual clauses approved by the European Commission.

12. Automated Decision-Making

We do not use automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you.

13. Third-Party Links

Our website may contain links to third-party websites and services. These links are provided for your convenience and information. We are not responsible for the privacy practices or the content of these third-party websites. When you click on a link to a third-party website, you are leaving our website and are subject to the privacy policies of the third-party website. We encourage you to review the privacy policies of any third-party websites you visit.

14. Your California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). These rights include:

• The right to know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of the information, the purposes for collecting the information, and the categories of third parties with whom we share the information.
• The right to delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• The right to opt-out of sale: We do not sell your personal information, so this right does not apply.
• The right to non-discrimination: You have the right not to be discriminated against for exercising your CCPA rights.

To exercise your California privacy rights, please contact us at [email protected].